How long will it take to pay my claim?

NobleOak aims to assess and pay all claims quickly and efficiently. We assign a dedicated claims consultant to each claim to ensure the process is smooth and hassle free. And because all our insurance is fully underwritten, most of the hard work has been done at the application stage.

We aim to make payment within 5 business days after we have received all necessary documentation and your claim has been approved.

The required documentation for a Life Insurance claim are: completed and signed Claim Form, Death Certificate, Birth Certificate, and a copy of the Will and/or Probate.

There may be claims where some degree of medical investigation will be required to check disclosures, before the claim is approved. This can delay the process depending on how quickly medical reports can be obtained from the relevant doctors.  If a coroner is involved, then their investigations can delay claim payments significantly.

NobleOak Life Insurance also includes Funeral Advance Benefit, whereby we will quickly advance $15,000 of the sum insured to assist with funeral expenses, payable on receipt of evidence of age and a death certificate.