Here are some common questions we receive from our clients and contacts with relevant answers

NobleOak

Why haven’t I heard about NobleOak before?

NobleOak is an independent Australian Life insurer established in 1877. We were formally known as the Druids Friendly Society of NSW.

You haven’t seen us on TV, because we don’t spend money on broad public advertising or mass marketing. We also minimise third party commissions (to financial advisers) which helps keep our premiums very affordable for our clients. We rely heavily on our alliance partners and word of mouth to promote our products and services. Our products are backed by a top 3 global reinsurer, Hannover Re, for that extra security.

Why are your premiums so low?

We are able to provide lower premiums than comparable competitor products as we don’t spend a lot of money on mass advertising and we do not pay high upfront commissions to advisers. We are able to pass savings on to our clients and members through lower premiums.

Applying for cover

What information do I need to obtain a quote?

It’s easy to obtain a Life Insurance or income protection quote from NobleOak. For each person who requires insurance we need their name, date of birth, gender, smoking status, the type of cover they wish to take out, and the amount of cover they require.

We’ll need your contact details too so we can send the quote to you.

If you would like a quote, click here.

How long does the application process take?

It generally takes around 15 to 20 minutes on average to complete the application.

The assessment process time which follows can vary depending on whether any medical or other information is required. These requirements may include a medical report from your doctor, or for very high levels of cover, short form medical exams and blood tests. These requirements will be arranged at our cost.

When further requirements are necessary, the process to finalise our underwriting decision may take between 10 to 20 working days, depending particularly on how quickly the Doctors can provide their reports back to us.

What details can I provide to assist with my application cover?

If you have copies of any of your recent medical records or, blood test results and details of any prescription medicines you are taking, this will speed up the application and assessment process.

Many clients are able to answer all of the questions in our application with no additional requirements necessary.

How can I set up new cover with NobleOak?

It’s very easy. Simply call NobleOak on 1300 041 494. One of our Australian based Life insurance specialists can provide you with a quote and then take you through our step by step process to complete the application over the phone. We can arrange an appointment at a time convenient for you and even complete the application for you.

Our underwriters at NobleOak will then assess the application. We will keep you up to date with progress and confirm with you when your cover is approved. We can start the cover immediately when we confirm our approval.

We are proud of the service we provide and pleased that this was recently recognised by a Plan for Life industry award for customer service (2014).

Am I committed to take out the cover following the interview or application?

No – there is no obligation on you to take the policy out following the application. This process is to qualify you for the cover you have selected.

However, as we may be accessing medical records during this process, at NobleOak’s cost, it is important that you seriously consider the cover we have assessed for you.

There is also a cooling off period once the policy has been activated.

Can NobleOak perform pre-assessments?

Yes we can. One of our underwriters will be able to provide a pre-assessment on the same day you enquire to confirm the likely terms we can offer you.

How much cover do I need?

While we can’t offer personal advice, a question you could ask yourself when considering how much Life insurance cover you need is:

“How much would my family need to ensure they are not financially disadvantaged upon my death or serious injury?”

One simple way of calculating your Life insurance needs is to review your level of debt and also calculate a future income you may need to replace to provide longer term protection for your family or beneficiaries. Determine what you want to happen in the event of your death (or serious injury).

  • Do you want your family to be mortgage-free?
  • Do you have any business debts which need to be cleared?
  • How long do you want to provide an income for your family?
  • How much income will they need each year?
  • Are there private school fees that need to be paid?

Your answers to these questions will form the basis of how much Life insurance you need.

For example, if you want to provide an ongoing income for ten years, you need to work on a multiple of your current income to calculate the size of the lump sum you require to provide that ongoing income. This may be up to 15 to 20 times your current income.

This NobleOak website includes a helpful “How much do I need calculator”. Click here.

When do I review my Life insurance needs?

It’s important to review your Life insurance needs as your circumstances change. Without adequate Life insurance, your death or disablement could spell financial disaster for you and your family and could severely impact their future plans and aspirations. Many clients review their Life insurance needs every one to two years, or if they have experienced a significant life event, such as a marriage, birth, house purchase, or growing children.

How long is my discount valid for?

When purchasing NobleOak cover directly through NobleOak or through one of our trusted alliance partners, a discount to our retail rates often applies. The discount you receive today is valid throughout the life of the policy. Depending on how you heard about us, we will always include the applicable discount in your future renewal premiums. You save every year you renew your policy!

How can I reduce the cost of Life insurance?

Here are a few options to consider:

  • Opt for the premium freeze benefit, provided with NobleOak life insurance. This means that you can fix the cost of your cover at any time. Your future premiums will be fixed at the amount you were paying on the date of notification and each year your cover amount will be adjusted to the amount of cover that can be purchased for the frozen premium.
  • Reduce your cover amount if circumstances change. This may be an option if you find that your financial obligations have decreased, for example the mortgage has been paid off or your children have become financially independent.

Will I need to do a medical test?

Generally, there are no mandatory medical requirements when applying for NobleOak Life insurance. However, this is dependent on your age, the sum insured that you are applying for and also your medical history. If medical details are required these are  all organised and paid for by NobleOak.

Am I covered if I am overseas?

NobleOak offers worldwide coverage, however travel exclusions may apply based on your individual circumstances; this will be determined during the initial application process.

At what age can I apply for cover?

You can apply for Life insurance from the age of 16, up to the age of 69. Please note that the expiry age for NobleOak Life insurance is 99.

About our products

What is Premium Life Direct insurance?

Premium Life Direct is a Life and Income Protection insurance product that offers comprehensive cover which is normally only offered through financial advisers, directly to you through NobleOak.

It’s designed for clients who want to buy comprehensive Life Insurance directly, without a financial adviser being involved, or require a lot of cover. That gives you control and saves you money.

Unlike other direct Life insurance products, it offers high levels of comprehensive cover, with up to $15 million for Life and up to $5 million for TPD (Total and Permanent Disability) insurance. You can also add Trauma cover to your Life policy or hold it as stand-alone cover. Income Protection and Business Expense insurance is also available.

What is My Protection Plan insurance?

My Protection Plan is a Life and Income Protection insurance product that offers comprehensive cover to clients through NobleOak alliance partners and financial advisers.

It’s designed for people who want to buy comprehensive cover, or require a lot of cover, with lower premiums and great personal service. That gives you control and saves you money, each and every year for the life of your cover.

It provides cover up to $15 million for life and up to $5 million for Total and Permanent Disability insurance (TPD). You can also add Trauma cover, income protection and business expense insurance if required. You will only pay for the cover that you need.

Can I add TPD, Trauma or Income Protection to my cover?

Of course you can – our products are comprehensive and you can add these covers onto your policy. Please call us on 1300 041 494 or email us at sales@nobleoak.com.au to obtain a quote for any additional cover, and we’ll outline any further requirements we need to commence the process.

Many people decide to apply for Income Protection (salary continuance) insurance separately.

How much will my premiums increase each year?

Like most Life insurance sold in Australia, Premium Life Direct is a stepped premium product. This means the premiums will increase each year due to your age increasing and CPI (inflation). This helps ensure your level of cover remains relevant by guarding you against inflation. You do have the option to stop the indexation of your cover if you prefer.

Can I take out a NobleOak policy through my adviser? Does it cost less if I go direct to NobleOak?

It’s generally more cost effective to go directly through NobleOak.

Naturally advisers need to pay their bills. Most advisers who advise on Life insurance charge a commission for the service they provide, which is generally built into the premium and therefore is factored into your annual premium.

When buying directly from NobleOak, no personal advice is provided, so we can discount the premium for you.

Commonly an adviser will earn around 110% of the first year premium, plus 10% of ongoing premiums as a fee, which naturally need to be factored into the insurance premiums. NobleOak does not offer this “upfront” fee structure, and our premiums are normally lower than comparative products even if purchased through an adviser.

If you’re confident that you do not need personal advice regarding Life insurance then buying directly from NobleOak can save you money, not just in the short term, but for the life of the policy.

I want my spouse covered - can I set this up too?

Yes, we can also set up cover for your spouse. We can provide the quote for them to you. Your spouse will then also need to speak with the NobleOak representative to complete their application.

If your spouse isn’t immediately available, we can call them at a suitable time. All we need is their name, phone number and the best time to call. Please call us on 1300 041 494 or email us at sales@nobleoak.com.au.

Are my premiums tax deductible?

While we can’t provide personal or taxation advice, Life insurance premiums are generally not tax deductible.

Income protection premiums are generally tax deductible and the benefits are tax assessable.

There can be tax advantages in arranging Life and TPD insurance within a SMSF (Self Managed Super Fund). Premium Life Direct Life and TPD are both suitable for an SMSF environment.

As everyone’s situation is different, please speak to your accountant or adviser about your requirements and situation to be sure.

What does fully underwritten mean?

Fully underwritten means that we ask you about your health history and lifestyle when you apply for cover, and we tailor your cover and premium to the answers you provide. As long as your answers are honest and complete, your cover will not be subject to additional verification at claim time.

About claims

How long will my Life insurance claim take to pay?

NobleOak aims to review and pay all claims quickly and efficiently. We assign a dedicated claims consultant to each claim to ensure the process is smooth and hassle free.

We aim to make payment within 5 business days after receiving all the required documentation and approval of the claim.

The required documentation for a death (Life insurance) claims are: Death Certificate, Birth Certificate, and a copy of the Will and Probate.

Apart from this requirement, there may be claims where some degree of medical investigation will be required to check disclosures, before the claim is approved. This can delay the process depending on how quickly medical reports can be obtained from the relevant doctors.

Our Life insurance also includes a $15,000 funeral benefit, whereby we will quickly pay $15,000 on the notification and evidence of death to help with any funeral arrangements while the claim is being processed.

Are there any pre-existing condition exclusions in my policy that could come out at claim time?

No, all NobleOak applications are fully underwritten at the time you take the policy out.

This process provides additional peace of mind to you and your family. As long as you fully and correctly disclose your medical history and other details in the application, your claim will be assessed based on this information and processed efficiently. Apart from the industry standard 13 month suicide exclusion, there are no other built in exclusions in a NobleOak Life insurance policy.

If any Special Acceptance Terms were imposed on your cover, you would have been advised of these at the time of your initial assessment (underwriting stage) and formally agreed with you at that time prior to us issuing your cover.

At NobleOak we firmly believe this is the best way to provide Life insurance cover, providing certainty and absolute clarity as to what you have purchased. We like to do everything right from the start, so you will have greater certainty that you are comprehensively covered.

How do I know NobleOak will be around when its time to claim?

Like every other Life Insurance company in Australia, NobleOak is regulated by APRA (The Australian Prudential Regulatory Authority) and subject to stringent capital and reserving requirements to protect our members. These protections help ensure we remain stable and able to pay out all claims.

We are one of Australia’s most established insurers, and have been operating in Australia since 1877.

Our products are also backed by a top 3 global reinsurer, Hannover Re, which provides that extra security. Hannover Re paid out more than $6 billion in claims and related expenses for life and health insurance worldwide in 2013.

You can therefore enjoy peace of mind when covered by NobleOak.

About our service

How do I update and change direct debit and credit card details?

Please call us on 1300 551 044 or email enquiry@nobleoak.com.au. We can complete this request over the phone email or fax you a direct debit and credit card authority form for completion.

How do I update/remove a beneficiary from my account?

Please provide all changes in writing signed and dated. We can accept this via email at enquiry@nobleoak.com.au or fax on 02 9299 7852 or post to GPO BOX 4793 Sydney NSW 2001. The request requires full name, date of birth, signature and the designated benefits for the beneficiaries added together is required to equal 100% of the total benefit.

How do I change my address/email/phone?

Please call us on 1300 551 044 or email enquiry@nobleoak.com.au with an updated address. Alternatively fax us on 02 9299 7852.

How do I remove indexation from my membership?

Please provide the request to remove indexation in writing signed and dated, including your member (policy) number. We can accept this via email at enquiry@nobleoak.com.au or fax on 02 9299 7852 or post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.

How do I remove an adviser from my account?

Please provide the request to remove your adviser in writing, sign and date, and also include your member number. We can accept this via email at enquiry@nobleoak.com.au or fax on 02 9299 7852 or post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.

How do I change the owner of my membership to a SMSF?

Please provide the request in writing signed and dated. We require new banking details for the nominated SMSF. We can accept this via email at enquiry@nobleoak.com.au or fax on 02 9299 7852 or post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.

How do I apply to increase/change cover on my membership?

Please call us on 1300 551 044 or email at enquiry@nobleoak.com.au or fax on 02 9299 7852 with your request for an increase/change of cover on your membership.

How do I cancel my cover?

Please provide the request in writing signed and dated, including your member (policy) number and reason for cancellation. We can accept this via email at enquiry@nobleoak.com.au or fax on 02 9299 7852 or post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.

How do I place a third party authority on my membership?

Please provide the request in writing signed and dated. We can accept this via email at enquiry@nobleoak.com.au or fax on 02 9299 7852 or post to Client Services, NobleOak, GPO BOX 4793 Sydney NSW 2001.

We’re an Award winning Life insurer

2017 CANSTAR Outstanding Value Award

Direct Life Insurance

2017 CANSTAR Outstanding Value Award

Direct Income Protection

2016 CANSTAR Outstanding Value Award

Direct Life Insurance

2016 CANSTAR Outstanding Value Award

Direct Income Protection