Claims facts, figures and testimonials

NobleOak has a long history of looking after our clients with genuine care and personal service. And it’s our claims service we’re most proud of.

When you make a claim with NobleOak, you can be confident knowing:

  • your application for insurance was reviewed by experienced underwriters at the time you applied, so you know exactly what you are covered for.
  • you or your family will be dealing with a dedicated claim consultant from beginning to end.
  • our friendly and experienced claims team is based here in Australia.
  • our products are backed by Hannover Re, one of the world’s top three reinsurers.

What our clients say…

Here are a few comments from recent claimants and their families. For privacy reasons, we have removed their personal details.

“With all the hard luck stories about Insurance companies dragging out claims, my fears were allayed with NobleOak with my claim being paid out within 5 weeks of submission. Thankyou NobleOak.”

(Claim paid in September 2016)

In 2015, our reinsurer, Hannover Life Re, paid out over $6.5 billion for Life and health insurance claims and related expenses all over the world.

“Working with the NobleOak claims department has been exceptionally easy, as the claim was paid very fast and the communication between myself and the claims manager was seamless.”

(Claim paid in May 2016, client joined NobleOak in December 2010)

“I’d like to thank all involved at NobleOak for their very helpful, prompt and compassionate handling of this matter. Professionalism of that standard is not so common and my sister and I very much appreciate it.”

(Claim paid in December 2015, client joined NobleOak in October 1976)

On all claims paid by NobleOak during 2015, payments were made within 10 business days of receiving all requirements.

“I am writing to express my gratitude for the professional and compassionate manner in which my recent Life insurance claim was handled by NobleOak staff following the unexpected passing of my husband. My claim was processed in an efficient and timely manner. My claims specialist was readily available to patiently answer any questions I had during the claim process. I appreciate the professionalism and sensitivity shown by NobleOak in what has been a very difficult time for me.”

(Claim paid in July 2015, client joined NobleOak in January 2015)

95% of NobleOak clients, including claimants, would recommend NobleOak to others. (April 2016 client survey by Pureprofile).

“After receiving our claim, NobleOak promptly provided up-front assistance to cover immediate funeral costs. The payment was timely assistance when we most needed help and financial support. The claims specialist then helped us through the claim processing steps and kept us regularly informed of progress. The compassion, understanding and kindness shown was so very much appreciated during our family’s grieving process. Life is full of unexpected events. We were relieved to have NobleOak as support during this difficult time.”

(Claim paid in September 2015, client joined NobleOak in November 2013)

NobleOak has been protecting Australians for over 138 years, and our historic principles of looking after our fellow Australians with genuine care and personal service remain today. We invest in our service and products, not in mass marketing.

“NobleOak Income Protection Insurance made all the difference to our family when my husband was diagnosed with terminal brain cancer. They made the claim process very easy and were always available to answer questions and help us with the process. I was wary about how difficult it could be as friends shared some of their poor experiences in similar circumstances, but I am happy to recommend them.”

(Claim paid in September 2015, joined NobleOak in July 2000)

NobleOak has won multiple industry awards from CANSTAR and Plan for Life for outstanding products and service, including claims management.