The Code of PracticeAt NobleOak we’re committed to putting our clients’ needs first, each and every day.
NobleOak is bound by The Life Insurance Code of Practice (the Code).
The objectives of the Code are to ensure that we:
- deliver a high standard of customer service throughout your relationship with us
- continuously improve the services we offer you
- communicate with you in plain language unless medical or other technical terminology is needed
- seek to increase consumer trust and confidence in the life insurance industry.
At NobleOak, we take great pride in our compliance with the Code and strive to provide the best possible service to our customers throughout their life insurance journey with us.
The Code deeply resonates with NobleOak’s own values which has been built around the principles of Clarity and Transparency, Fairness and Respect, Honesty, Timeliness and Plain Language.
Our Commitment to the Life Insurance Code of Practice
As part of NobleOaks commitment to upholding the 10 key promises and standards outlined in the Life Insurance Code of Practice, we have developed the following 8 Client Guides that set out the standards you can expect from NobleOak every step of the way.
Our commitment to you
Our staff will have the necessary training and expertise to help you obtain the cover you want.
During your application
Stay informed about the process when you apply for cover and how we can help address your concerns.
When you buy cover
Learn more about the terms by which we will offer you insurance and the reasons for our decision.
Ongoing communications about your cover
Explore our standards for ongoing communication to existing clients about your cover.
Managing your concerns
We set out the procedure for how we deal with and resolve clients’ concerns and complaints.
How can we support you?
Understand how we support our vulnerable clients and the tools and services we offer in doing so.
Access to your information
Find out about the process to follow to gain access to information collected and stored by us.
Making a claim
Understand the claims process including how your claim will be progressed and our communications with you.
If you have any questions or require further assistance in regard to our commitment to the Life Insurance Code of Practice please contact our Client Care Team on 1300 396 455 or email us at [email protected]
The Life Code Compliance Committee (LCCC) is an independent body established to monitor compliance with the Code. Its aim is to ensure consistent and high-quality service standards are provided to customers by the life insurance industry. The LCCC enforces the Code by monitoring compliance, investigating code breaches and imposing sanctions where appropriate.