The code of practiceAt NobleOak we’re committed to putting our clients’ needs first each and every day.
As a member of the Financial Services Council (FSC) NobleOak seeks to uphold and exceed the FSC Life Insurance Code of Practice in everything we do.
The Code sets out the minimum standards for dealing with, communicating with and servicing our clients. It is built around the principles of Clarity and Transparency, Fairness and Respect, Honesty, Timeliness and Communication.
At NobleOak we pride ourselves on doing more than meeting the minimum standards. We have been helping Australians for over 140 years to protect their loved ones and lifestyle. Our core philosophy is to put our clients’ needs first at all times. We always offer genuine value, provide better cover and make Life insurance more accessible and affordable.
As part of the commitment to the FSC Code of Practice we have developed the following 7 Client Guides that set out the standards you can expect from the team at NobleOak when taking out and managing your cover.
Our commitment to you
Our staff will have the necessary training and expertise to help you obtain the cover you want.
During your application
Stay informed about the process when you apply for cover and how we can help address your concerns.
When you buy cover
Learn more about the terms by which we will offer you insurance and the reasons for our decision.
Ongoing communications about your cover
Explore our standards for ongoing communication to existing clients about your cover.
Managing your concerns
We set out the procedure for how we deal with and resolve clients’ concerns and complaints.
Access to your information
Find out about the process to follow to gain access to information collected and stored by us.
Making a claim
Understand the claims process including how your claim will be progressed and our communications with you.
When it comes to our Code of Conduct if there is anything that I or one our NobleOak staff can do for you please do not hesitate to contact us. We love to receive feed-back about our clients experience with us. Feel free to contact us at any time on 1300 041 494 or email us at [email protected].