NobleOak remain committed to our clients during this uncertain time and we’re proud take part in the FSC COVID-19 initiative to support frontline healthcare workers

NobleOak remain committed to our clients during this uncertain time and we’re proud take part in the FSC COVID-19 initiative to support frontline healthcare workers

Our Values

Our values

NobleOak recruits high performers with a genuine desire to make a difference. Each person at NobleOak lives by our values.
NobleOak Life Insurance team posts with Canstar Direct Income Protection Award NobleOak Life Insurance team posts with Canstar Direct Income Protection Award

Nobility

We put our clients first at all times, and we always offer genuine value. We're here to protect Australians with better cover by making Life Insurance accessible and affordable.

Simplicity

We use simple, clear communication at all times and avoid jargon. We aim to make getting Life Insurance easier and ensure that our clients know what they are covered for.

Adaptability

We continually drive and respond to positive change to ensure our clients get the best service and products. We re always looking to improve and try new things.

Delivery

We deliver results, not excuses. This includes both to our clients and to each other. When we say we are going to do something, we do it.

Our values translate to behaviours in the following ways:

Nobility

  • We are dedicated to our clients and always do the right thing by them.
  • We always act with integrity and respect each other.
  • We act as one team, embracing diversity of people and thought.
  • We all take responsibility for an open and transparent culture, free of silos and politics.
  • We all contribute to making NobleOak a great place to work with a positive environment.
  • We manage our risk environment tightly.

Simplicity

  • We provide no surprises life insurance with straightforward processes.
  • We use simple and clear language.
  • We are open and direct with each other and our clients.
  • We take the time with our clients to explain what they need to know.
  • We communicate with our clients regularly and consistently.
  • We provide a better customer journey and an engaging experience for all our clients.

Adaptability

  • We continually learn and improve in everything we do.
  • We celebrate our achievements.
  • We adapt to change to deliver results.
  • We are a challenger that enjoys trying new things.
  • We love new ideas that offer a win to our clients and a win to the company.
  • When we test, we can fail fast and fail cheap – but we always learn.

Delivery

  • We deliver results, not excuses.
  • We focus on what we can control, and take responsibility for our results.
  • We work smart, not just hard.
  • We are courageous – we make promises, set targets and deliver.
  • We all lead by example, take initiative and make things happen.
  • We both identify problems and provide solutions – considering the impact to the business.

Australia's most awarded Direct Life Insurer 2020

Our outstanding value products and personal service has resulted in us being the most awarded Direct Life Insurer in 2020.
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