Make a claim
We pride ourselves on paying genuine claims quickly and efficiently with genuine care.
Our simple four step claim process
Our claims philosophy is built on our fundamental desire to put our clients first at all times. When making a claim, all claimants are assigned a dedicated claims consultant, based in Australia, to help you through the process.
The process for making a claim is below:
Notify NobleOak
To make a claim, please notify our Claims Team on 1300 551 044. They will walk you through the process, send you a claim form and explain which documents are required.
Complete Claim Form
Complete the claim form and send it back to us with the supporting documents to allow our team to assess the claim.
Assessment
Once we’ve received the completed claim form and supporting documents, we’ll assess the claim and advise you of the outcome.
Payment
If your claim is accepted, we will make the payment to you or your nominated beneficiary/ies. All claims are paid in Australian dollars.
Information you will need
If you tell us that you are having difficulty providing some of the information we request, we will work with you to find a solution. This may include trying to collect the information from third parties on your behalf.
The following table sets out the information we will need from you for each cover type when you lodge a claim. We may also need to ask you for additional information depending on the type of claim and our initial assessment and we will contact you if this is the case.
Life Insurance
To make a claim you will need:
- Claim Form including signed medical authority
- Death Certificate – certified
- Proof of Identity – certified
- Police and Coroner Report – if applicable
- Medicare records through MyGov
- For Terminal Illness claims we require 2 Medical Attendance Statement’s to be completed by Specialists confirming your diagnosis of 24 months or less to live
Income Protection & Business Expenses
To make a claim you will need:
- Claim Form and Medical Attendance Statement including signed medical authority
- Proof of Identity – certified
- Police Report – if applicable
- Individual Tax returns, Business Tax Returns, Profit and Loss statements and/or payslips
- Supporting medical reports from all examinations and specialists
- Medicare records through MyGov
Total Permanent Disablement
To make a claim you will need:
- Claim Form and Medical Attendance Statement including signed medical authority
- Proof of Identity – certified
- Police Report – if applicable
- Medicare records through MyGov
- Supporting medical reports from all examinations and specialists
Trauma Insurance
To make a claim you will need:
- Claim Form and Medical Attendance Statement including signed medical authority
- Proof of Identity – certified
- Medicare records through MyGov
- Supporting medical reports from all examinations and specialists specific to the Trauma condition
Help protect your family with NobleOak, Australia's most awarded Direct Life Insurer 2022
