Testimonials

We always put our customers needs first, and ensure they you receive excellent value for money, quality products and personalised service.
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Personalised service from our Australian based team

NobleOak is one of Australia's oldest Life Insurers with links dating back to an ancient Druid past, and is guided by principles of integrity and benevolence. We offer a high standard of personal service, from the time of enquiry and purchase of one of our Life Insurance products to the time of making a claim.

95% Satisfaction

95.3% of NobleOak customers responding to our 2020 survey rated the service they received as either ‘good’ or ‘excellent’ (363 respondents).

4.7/5 Feefo Customer Experience Rating

We have a 4.7/5 customer experience rating with review platform Feefo, based on 417 service ratings from August 2019 to 2020.

Customers rate us 4.6
Based on 361 Service Ratings over the past year
Customers rate us 4.6

Hear what our customers have to say

I have found them to be efficient and the claim turnaround was so fast. The staff are very helpful and knowledgeable. Definitely recommend especially for accidental injury insurance. Very reasonable cost too.

Sheree - April 2021

Thank you NobleOak. Our consultant Barney was helpful, professional and friendly in his interactions with us. It was a pleasure to deal with him. He was able to answer questions along the way and made us feel comfortable.

Lynette - April 2021

I thought that the salesman Ted Humbler was honest, understanding, easy to talk to and he has life experience which is an asset to the company and clients. He listens and respects and I hope he has a great year. Highly recommended.

Paul - March 2021

Customer service team promptly replies and is friendly and compassionate. Claim form is simple, the entire process is straightforward, easy and quick. I got the money within a week. Thank you very much.

Steve - February 2021

Thank you and I do feel safe that I know if I pass away that my loved ones will be looked after and provided for. I love the fact that the company has a fully underwriting process, this is why I chose NobleOak.

Marinda - December 2020

Competitive product with even better Customer Service to match - Sometimes it's not the product but the people that make or break the product. My consultants Caitlin and Ted had been exceptionally nice and supportive! Kudos.

Partha - November 2020

Feefo Platinum (2020) and Gold (2017, 2018, 2019) Trusted Service Award

NobleOak holds a Platinum Trusted Service award for maintaining a Gold standard for three consecutive years. To achieve the gold trusted award, a business must have received at least 50 reviews between 1 January and 31 December and achieve a Feefo Service rating of at least 4.5 out of 5. Feefo is an independent organization which provides a platform for businesses to receive reviews independently from clients. Click here to see what clients think of our service.
Platinum Trusted Customer Service award for Life Insurance Platinum Trusted Customer Service award for Life Insurance

GRIST Top Rated Life Insurance Contact Centre (2020)

In 2020, NobleOak was recognized as the number one Life Insurance contact center in Australia by GRIST. NobleOak was also ranked number 2 out of 62 Australian contact centers across nine industries. GRIST is an independent tactical consulting and behavioral analytics company. Each year GRIST runs a project to identify Australia's best - most consistent, engaging and compelling - contact centre teams.

Help protect your family with
NobleOak, Australia's most awarded
Direct Life Insurer 2020

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