We always put our customers needs first, and ensure they you receive excellent value for money, quality products and personalised service.
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Personalised service from our Australian based team

NobleOak is one of Australia's oldest Life Insurers with links dating back to an ancient Druid past, and is guided by principles of integrity and benevolence. We offer a high standard of personal service, from the time of enquiry and purchase of one of our Life Insurance products to the time of making a claim.

95% Satisfaction

95.3% of NobleOak customers responding to our 2020 survey rated the service they received as either ‘good’ or ‘excellent’ (363 respondents).

4.7/5 Feefo Customer Experience Rating

We have a 4.7/5 customer experience rating with review platform Feefo, based on 417 service ratings from August 2019 to 2020.

Customers rate us 4.6
Based on 386 Service Ratings over the past year
Customers rate us 4.6

Hear what our customers have to say

Competitive product with even better Customer Service to match - Sometimes it's not the product but the people that make or break the product. My consultants Caitlin and Ted had been exceptionally nice and supportive! Kudos.

Partha November 2020

Good experience with sales, average with the follow ups. The process was straight forward and the sales person was happy to explain each point.

Trusted Customer - October 2020

Superb and excellent! the premium is much lower compared to the others. The process of getting their insurance is fast and well coordinated.

Keith - October 2020

Helpful service, good insurance deal, so easy to organize over the phone - Very easy to contact and get hold of. Their phone manner was very helpful and polite, listened well. Gave us a good deal on the insurance,

Trusted Customer - September 2020

Great to deal with. Kept me in the loop throughout the whole process. Good level of communication and I have made a significant saving on my Life Insurance premiums over the competitors we spoke with.

Paul - September 2020

Fantastic customer service, competitive costs for Income Protection attracted me to switch insurers. Follow up by the NobleOak team including approval of quote is excellent and made me comfortable and happy. Highly recommend these guys!

Susan - July 2020

Feefo Platinum (2020) and Gold (2017, 2018, 2019) Trusted Service Award

NobleOak holds a Platinum Trusted Service award for maintaining a Gold standard for three consecutive years. To achieve the gold trusted award, a business must have received at least 50 reviews between 1 January and 31 December and achieve a Feefo Service rating of at least 4.5 out of 5. Feefo is an independent organization which provides a platform for businesses to receive reviews independently from clients. Click here to see what clients think of our service.
Platinum Trusted Customer Service award for Life Insurance Platinum Trusted Customer Service award for Life Insurance

GRIST Top Rated Life Insurance Contact Centre (2020)

In 2020, NobleOak was recognized as the number one Life Insurance contact center in Australia by GRIST. NobleOak was also ranked number 2 out of 62 Australian contact centers across nine industries. GRIST is an independent tactical consulting and behavioral analytics company. Each year GRIST runs a project to identify Australia's best - most consistent, engaging and compelling - contact centre teams.

Help protect your family with
NobleOak, Australia's most awarded
Direct Life Insurer 2020

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