Make a claim
We pride ourselves on paying genuine claims quickly and effciently.
Call us on 1300 551 044
Email: [email protected]
Our Simple 4-Step Claim Process
When making a claim, all claimants are assigned a dedicated claims consultant, based in Australia, to help you through the process.
To make a claim, please notify our Client Service Team on 1300 551 044. They will walk you through the process, send you a claim form and explain which documents are required.
Complete the claim form and send it back to us with the supporting documents to allow us to assess the claim.
Once we’ve received the completed claim form and supporting documents, we’ll assess the claim and advise you of the outcome.
Once a claim is accepted, we will make the payment to you or your nominated beneficiary/ies. All claims are paid in Australian dollars.
Information we will need
The information and documents we will need to deal with your claim will vary depending on the type of cover you have with us.
If you tell us that you are having difficulty providing some of the information we request, we will work with you to find a solution. This may include trying to collect the information from third parties on your behalf.
The following table sets out the information we will need from you when you lodge a claim. We may also need to ask you for additional information depending on the type of claim and our initial assessment and we will contact you if this is the case.
Our claims philosophy is built on our fundamental desire to put our clients first at all times.
When you make a claim with NobleOak, you can be confident knowing:
- Your application will be reviewed by experienced underwriters when you apply, so you know exactly what you are covered for.
- You or your family will be dealing with a dedicated claim consultant from beginning to end.
- Your friendly and experienced claims team is based here in Australia.
- Our products are backed by leading global re-insurer Hannover Life Re. In 2016, Hannover Life Re paid out globally over $7.7 billion^ for Life and Health Insurance claims (and related expenses).
What our claimants say
“I would like to express my appreciation for your considerate handling of my claim. While recognizing that there is due process required I felt that you were truly considerate and empathetic for my situation. Thank you for your kind wishes and excellent service.”
“Thank you so much for finalising this for us, very much appreciated and will now allow us to make her final time with us as pleasurable as possible under the circumstances.”
“With all the hard luck stories about Insurance companies dragging out claims, my fears were allayed with my claim being paid out within 5 weeks of submission. Thank you NobleOak.”
“Working with the NobleOak claims department has been exceptionally easy, as the claim was paid very fast and the communication between myself and the claims manager was seamless.”
“I am writing to express my gratitude for the professional and compassionate manner in which my recent Life insurance claim was handled by NobleOak staff following the unexpected passing of my husband.”
“My claims specialist was readily available to patiently answer any questions I had during the claim process. I appreciate the professionalism and sensitivity shown by NobleOak in what has been a very difficult time for me.”