Reviews & Testimonials

We might have been around over 140 years, but we create history every day.

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With a history dating back over 140 years, NobleOak is one of Australia’s oldest life insurers with links dating back to an ancient Druid past and guided by principles of integrity and benevolence. Our core philosophy is to always put our clients’ needs first, and to ensure that they receive excellent value for money, quality products and personalised service from our locally-based team.

No Advisers

At NobleOak, you buy direct from your insurer. That means that you are not paying commissions to an Adviser.

No Surprises

We only offer fully underwritten life insurance, tailored to you. That minimises the risk of unforeseen delays or surprises in the event of a claim.

No Bull Life Insurance

We’re the only insurer to have won a 5-Star Canstar Rating for ‘Outstanding Value – Direct Life Insurance’ three years running.

Our Personal Service

We offer a high standard of personal service at each stage of the process, from the time of enquiry and purchase of one of our Life Insurance products to the time of making a claim.

95.8%
Satisfaction

95.8% of our clients believed that the service provided during the quotation and application was ‘good’ or ‘excellent’.

96.4%
Service

96.4% of our clients believed that the service provided to date was ‘good’ or ‘excellent’.

>90%
Recommendation

>90% of our clients would recommend NobleOak’s products and services to others.

Based on Customer Satisfaction Survey 2018 as conducted by Pureprofile

Here's What Our Clients Have to Say

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Affordable insurance and fast friendly service.
Darren J
,
11 December 2019
I was kept up to date through the whole process, very friendly service.
Karen L
,
27 March 2019
Their Customer Service was first rate. Everyone I dealt with through the application process was fabulous. They kept me informed every step of the way and I didn't need to follow up on anything. Very impressed. Would thoroughly recommend them.
Phyllis K
, SA
26 March 2019
Great to deal with. Kept me in the loop throughout the whole process. Good level of communication and I made significant savings on my life insurance premiums over the competitors.
Paul A
,
11 March 2019
Excellent customer service. The process to buy Income Protection Insurance was very easy and the customer service team very helpful and knowledgeable. After I had applied I requested some additional information which was sent to me within a day. That's great customer service to have a good response time even after the initial sale had been made by Noble Oak.
Leo
,
4 March 2019
Your representative was patient, concise, understanding and above all very pleasant to speak and deal with. It was his influence that had me convinced to proceed with your product.
Keith G
,
27 February 2019
Excellent to deaf customers. They communicate well to deaf customers by using sms texts and emails. Other companies just ring my number all day long.
Ronald F
,
26 February 2019
Great service. The customer service is great. They are friendly and very helpful and it was a pleasure dealing with them.
Annette M
,
20 February 2019
I am very pleased with Noble Oak and the ease with which the transaction was finalised. I wouldn't hesitate to use them again or to recommend them to my family and friends.
Roberto F
,
6 February 2019
Each phone call and email was answered by a person who knew the answers to my queries very polite and courteous at all times.
Craig T
,
24 January 2019
Very helpful, informative and great communication. I’m very happy to have been approved into the Noble Oak community Happy customer that’s me!
Dianne M
,
16 January 2019
It's good for elderly people. Quite affordable and good conditions.
Vaulina B
,
19 December 2018
Great service, honest advice, prompt follow up, extremely competitive premium and deal. Thanks Noble Oak.
Vijay C
,
23 November 2018
Superb and excellent! The premium is much lower compared to the others. The process of getting their insurance is fast and well coordinated.
Brian
,
21 November 2018
They were helpful, friendly and nothing seemed to be an issue for them even when I needed to amend some of the questions on the proposal. I received phone calls to advise of the next step and the Nurse that came to our house on a weekend was so friendly and professional in her duties.
Paul J
,
20 November 2018
Fantastic customer service, competitive costs for income protection attracted me to switch over from other insurance. Follow up by NobleOak team including approval of quote is excellent and made me comfortable and happy. Highly recommend this income protection policy.
Girija P
,
15 November 2018
Was a quick and easy process. Price is a lot cheaper than other providers.
Margaret C
, NT
31 July 2018
Very professional, helpful and friendly service. My new life insurance policy was processed efficiently and I was contacted during each step of the process.
Susan C
, WA
26 July 2018
Fantastic customer service and the explanation of the product was clear and concise. Value for money.
Adrian T
, NSW
26 July 2018
They are good service, picked up my calling quickly and patient, and cheaper than other company.
Jasmine M
, NSW
19 July 2018

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